OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

322 ratings and 199 comments received in the last 90 days.

15 January 2026

Our salesperson, Darren Nicholas, was professional, courteous and friendly. Darren kept us informed during the whole process.

22 December 2025

Very accommodating - Robbie even came in on annual leave to complete the delivery

21 December 2025

Smooth handover and very efficient

13 December 2025

Despite external major changes and uncertainties on delivery date, and a problem due to a safety stop, Matt and the Stratstone team went the extra miles to make sure the handover was entirely satisfactory.

11 December 2025

Great customer service from Darren start to deliver handover.

02 December 2025

Everything went smoothly and was ready before original date given to me

01 December 2025

The vehicle is as we specified and Tom was very helpful, friendly and professional.

27 November 2025

Very smooth transaction in obtaining a new vehicle. Very quick vehicle handover

11 November 2025

Great communication for our dealer and all sales and admin personnel

09 November 2025

I have built up a relationship with the sales team at the dealership over 20 years buying cars from the Bury St Edmunds Dealership.

See all reviews

14 January 2026

Very satisfied. When i arrived in the morning at 08:30 i was told my vehicle wasn't be serviced etc until 14:00. This was absolutely fine as I had planned to stay at BMW and work from my laptop. I was very happy when the work was done by midday.

14 January 2026

Greeted at the desk , checked in .Politely & efficiently . Car done on time . Helpful all round .

14 January 2026

Just happy, its pricey but good work.

13 January 2026

Very quick and efficient service

13 January 2026

I booked my oil & microfilter service and discussed the service package options. Chris quoted me £440 for the BMW 3yr service pack & said I could arrange it when I came in for the service on 9th Jan. After booking in at reception I waited over an...

13 January 2026

Completed in an hour and all staff very helpful

13 January 2026

Detailed inspection report - all servicing carried out as planned and in good time

13 January 2026

Quickly serviced. Car was washed.

13 January 2026

Good service overall but disappointed to have the oil leak on the car after only 51k miles and have to pay over £600 for a repair.

12 January 2026

The staff were very friendly and helpful, nothing was too much trouble,an enjoyable experience.

See all reviews
Contact us

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Stratstone Bury St Edmunds BMW

Address

  • Thetford Road, Fornham St Martin, Bury St Edmunds, IP31 1SX

Opening Hours

  • Mon–Fri:08:30 - 18:00
  • Sat:09:00 - 17:00
  • Sun:10:00 - 16:00

Phone

  • 01284 530780
Map
Areas served

Bury St. Edmunds as well as surrounding areas including Haverhill, Thetford, Ely and Newmarket

View map

Address

  • Thetford Road, Fornham St Martin, Bury St Edmunds, IP31 1SX

Opening Hours

  • Mon–Fri:08.00 - 18.00
  • Sat:08:00 - 13:00
  • Sun:Closed

Phone

  • 01284 530765
Map
Areas served

Bury St. Edmunds as well as surrounding areas including Haverhill, Thetford, Ely and Newmarket

View map

Address

  • Thetford Road, Fornham St Martin, Bury St Edmunds, IP31 1SX

Opening Hours

  • Mon–Fri:07.30 - 18.00
  • Sat:08:00 - 13:00
  • Sun:Closed

Phone

  • 01284 530765
Map
Areas served

Bury St. Edmunds as well as surrounding areas including Haverhill, Thetford, Ely and Newmarket

View map