Enjoy a year's complimentary insurance, three years' servicing, plus 2.9% APR Representative on the BMW 1 Series & the BMW 2 Series. Get Offer

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

274 ratings and 198 comments received in the last 90 days.

31 May 2026

Good overall experience

25 May 2026

I have been to the same Stratstone employee for my last 5 BMWs since 2014. I think that says it all.

24 May 2026

Everything went smoothly and efficiently. Darren was extremely helpful as always, and we are very pleased with the car

16 May 2026

Trading in another vehicle. We were offered a great exchange for our car & acceptable HP terms

16 May 2026

Darren and Tom were brilliant, kept in contact, explained everything and answered all my questions with reassurance

28 April 2026

Very helpful sales staff

05 April 2026

We had the need to phone up more than once and getting through was very poor on the main number. Even trying direct lines we were cut off as we were transferred. You appear to have enough staff on visiting but if I was a new enquiry I might give up!

04 April 2026

Everything Darren and I discussed happened.Well done.All the team give an excellent service.This is my third BMW X1.Once you have done business with the Bury Dealership you wouldn't want to go anywhere else.

04 April 2026

Darren knew what I wanted and delivered on his promises

31 March 2026

Informed from start to finish, great customer service by Darren, nothing was rushed, great communications.

See all reviews

06 June 2026

Service carried out efficiently and swiftly. Very impressed with the loan car.

06 June 2026

Receptionist and staff all very helpful and caring

06 June 2026

They've found faults that even NMW couldn't find. Video received. Good service

06 June 2026

Friendly, very knowledgable, helpful.

05 June 2026

The job was done, very quickly, and also a Health Check waqs carried out.

05 June 2026

Efficient friendly service

05 June 2026

Very Polite and extremely efficient

05 June 2026

Polite and efficient

04 June 2026

Both staff members I spoke to at check in and collection were very courteous and helpful. The whole process was smooth and clearly laid out beforehand

04 June 2026

Because it's the truth. Lovely welcome from the reception lady. Work carried out by your service team was of the highest standard, I was kept up to date on what was required and the car was returned in excellent order work completed. Thank you.

See all reviews
Contact us

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Stratstone Bury St Edmunds BMW

Address

  • Thetford Road, Fornham St Martin, Bury St Edmunds, IP31 1SX

Opening Hours

  • Mon–Fri:08:30 - 18:00
  • Sat:09:00 - 17:00
  • Sun:10:00 - 16:00

Phone

  • 01284 530780
Map
Areas served

Bury St. Edmunds as well as surrounding areas including Haverhill, Thetford, Ely and Newmarket

View map

Address

  • Thetford Road, Fornham St Martin, Bury St Edmunds, IP31 1SX

Opening Hours

  • Mon–Fri:08.00 - 18.00
  • Sat:08:00 - 13:00
  • Sun:Closed

Phone

  • 01284 530765
Map
Areas served

Bury St. Edmunds as well as surrounding areas including Haverhill, Thetford, Ely and Newmarket

View map

Address

  • Thetford Road, Fornham St Martin, Bury St Edmunds, IP31 1SX

Opening Hours

  • Mon–Fri:07.30 - 18.00
  • Sat:08:00 - 13:00
  • Sun:Closed

Phone

  • 01284 530765
Map
Areas served

Bury St. Edmunds as well as surrounding areas including Haverhill, Thetford, Ely and Newmarket

View map