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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
379 ratings and 190 comments received in the last 90 days.
07 March 2025
Tom was very kind and explained everything that I needed to know.
07 March 2025
Nothing was too much trouble
06 March 2025
Darren is always professional & friendly. He will always take the time to explain things & answer any questions. He will always inform me of new or different things on my car, new models coming out, which always ensures this is the right BMW for me.
05 March 2025
Looked after very well on the day i picked my car up.
04 March 2025
I'm always looked after very well at my local BMW dealership. This time was no exception. They go the extra mile to help
04 March 2025
They gave me the date the car would come and didn't mess me around.
12 February 2025
The purchase was made very easy by the
04 February 2025
Pleasant environment to be in and as far as I can, buying a car I trust the salesman that arranged the purchase.
04 February 2025
Communication was very helpful & efficient
24 January 2025
The receptionist forgot to tell the saleswoman that I was there to collect my new car so I had to wait an unnecessary 45 mins.
19 January 2025
A pleasant experience throughout the process, with the sales representative proving helpful and understanding.
03 January 2025
The handover was not a lengthy one but all documents were fully explained, all car features and controls were gone through so I could understand them and the offer of calling back was really useful.
30 December 2024
Knowledgeable and friendly staff.
19 December 2024
Darren was excellent
12 March 2025
Booked in date I wanted and work completed earlier than expected
12 March 2025
Car required MOT and some other work. I was kept up to date, a part was ordered for the following day (Friday) I was unable to be without a vehicle that day so I arranged to take it in on the following Monday when the work was completed
11 March 2025
Very polite employees and timely execution of my car service.
11 March 2025
Excellent staff
11 March 2025
Good service
11 March 2025
I was very satisfied with my service experience at Stratstone Bury St Edmunds. The process was well-communicated, the check-in was smooth, and I received a detailed report of the checks. Overall, it was a professional and efficient experience.
10 March 2025
Everything always explained and my car comes back clean
10 March 2025
Service all complete and Rosa was very helpful. Service wash of my car was very poor.
10 March 2025
Nice friendly people, the garage was very tidy and comfortable to wait in.
09 March 2025
Superb friendly service
09 March 2025
I was kept informed regarding the progress of my vehicles repair.
09 March 2025
Could not be more helpful especially ben in service department
08 March 2025
Everything went well
07 March 2025
I initially contacted Theo whom I bought my M2 from. He was acceptional as usual sorting the appointment out for me, great guy!
04 March 2025
Easy booking. Polite reception. Good communication. Clear invoicing and useful health check. All as easy as it could possibly be.
04 March 2025
The process was efficient from booking through to the delivery of the vehicle
04 March 2025
Even though my car had just past the guarantee period you didn't charge me.
04 March 2025
See above
04 March 2025
Smooth service all done in 2 hours
04 March 2025
Very satisfied. Chris was great.
04 March 2025
The loan car was extremely disappointing as the condition was poor both inside and out, and no screen fluid at all.
03 March 2025
Car in for a service & MOT, staff were professional & knowledgeable. It was explained what the service included & answered any questions we had I would have given a 5star, however, the cleaning of my vehicle was not up to the usual standard
02 March 2025
Always helpful and happy to check out any issues that I have with my car and update me with any findings, no matter what.
28 February 2025
I was able to pick my appointment date and time and was looked after
27 February 2025
Excellent service throughout the process
25 February 2025
All staff and my interactions with we're excellent
25 February 2025
My overall experience of using this dealership has been very positive throughout.
23 February 2025
On arrival, staff members were easy to deal with and you were made comfortable.
23 February 2025
Disappointed not to receive the video of the health report
22 February 2025
Very thorough and very helpful
20 February 2025
Work was completed as agreed and within approximate timeframe.
20 February 2025
Simple and efficient experience all round
19 February 2025
Efficiently dealt with, courteous staff, good communication
18 February 2025
Made to feel very welcome, the whole visit
18 February 2025
As always work carried out well
18 February 2025
Everybody was incredibly professional and friendly. Couldn't do enough to make my experience what is expected with BMW.
15 February 2025
Recall work, brake fluid and sticky wing mirror lubricated, all good with me
15 February 2025
Great communication and explaining what was going to happen with my car from start to finish. Rosa on service department and Matt our mechanic were brilliant.
14 February 2025
always confident the job will be performed at high standards and with genuine parts,
13 February 2025
Very easy process to get booked in and well looked after.
13 February 2025
Very good
13 February 2025
Very pleased service explained to me of outcome and things to be aware of
13 February 2025
Everything was ready when I arrived, lady in reception was very polite and friendly, service advisor was the same. Very good.
12 February 2025
The best garage I've ever dealt with. Particular mention to Ben at reception and James in servicing who are a credit to the BMW brand. Make sure you keep them
12 February 2025
problem acknowledged, but unhappy with BMW criteria on oil consumption
12 February 2025
Job done quickly couldn't of asked for better
11 February 2025
As above
11 February 2025
Good customer service
11 February 2025
I value people in the delivery of service, more than systems. I don't particularly value Apps and automated messaging, but I really appreciate knowledgeable staff, prompt and clear communications and warmth in personal interaction.
10 February 2025
Welcoming dealership
10 February 2025
Very helpful and informative staff.
09 February 2025
Staff were quick to respond
09 February 2025
Friendly and helpful
08 February 2025
The member who handled the complaint this time was very nice. She tried her best to help me. Unfortunately car remained with BMW for 3 days and was returned dirty with mud and tissue paper inside (although I requested to please wash the car on return
08 February 2025
Very clear with information regarding the problem with the car.
07 February 2025
Poor communication and incomplete job.
07 February 2025
I was kept well informed throughout the process and the dealership will always work with me to come up with the best solution to any issues which arise throughout the service process.
06 February 2025
Ben extremely efficient and knows his customers
06 February 2025
Well looked after
06 February 2025
Everyone was very friendly and helpful.
06 February 2025
job was completed in timescale that was predicted. courtesy car provided.
06 February 2025
Satisfied with BMW Bury St Edmunds again as in other previous visits this time the car wasn't washed and when it has been washed in the past less than happy
06 February 2025
Unlock front passenger door with no damage Brilliant job very impressive
05 February 2025
They offered to wash the car but it was a very basic wash, inside the wheels and mirrors were still dirty.
05 February 2025
No problem at all
05 February 2025
Stratsone has been very supportive in trying to solve the issue with my car
04 February 2025
I wouldn't asked for any better treatment.
04 February 2025
Excellent service + print outs , amazing manners. Was surprised with a clean car.
04 February 2025
Car in for recall work. All carried out efficiently with the added bonus of a safety report on the car.
04 February 2025
Again, great communication and efficiency of staff
04 February 2025
First-class customer service. Altough not all the work I took the car in for was completed as hoped (software update and navigation update) due to my own time constraints, they did carry out recall work (driver's airbag) and washed the car.
03 February 2025
Because I was
03 February 2025
Exceptional service here at bury St Edmund's, the whole team are helpful and polite. The service and after sales team especially, really go above and beyond!
03 February 2025
On point, no issues at all, customer service was great and servicing carried out on my car was exactly what I required. Car was also well looked after
03 February 2025
Rona dealt with me very professionally
02 February 2025
Excellent service as always
02 February 2025
Excellent customer service
02 February 2025
Everything was as expected, prompt and friendly service. Lee was exceptionally helpful.
01 February 2025
Personable, prompt, and seamless.
01 February 2025
They did a really nice job ceramic coating my vehicle.
31 January 2025
Superb service
31 January 2025
All was good.
30 January 2025
Very knowledgeable
29 January 2025
Very good
29 January 2025
You are far too expensive. Borderline extorsion
29 January 2025
Prompt caring service
28 January 2025
Everything was done to my complete satisfaction.
28 January 2025
I was offered hospitality, advised of the possible cost and duration of the work, and kept informed about the progress of the work. I was given a named adviser. The car wash was appreciated.
28 January 2025
Tammie was great and helpful. Quality service and easy process
28 January 2025
The 2 people who looked after me and organised my loan car and collection of my car was really helpful and polite
26 January 2025
Good
26 January 2025
Front end staff are your big asset. Very polite, helpful and informative. Shout out to Ben who always goes the extra mile, plesent to talk to and deal with. Makes for a trouble free appointment.
25 January 2025
Easy to deal with, great team at Bury
24 January 2025
Nothing was an issue and I felt like I was treated as a valued customer at all points
23 January 2025
A better experience
23 January 2025
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23 January 2025
The salesman who was looking after us, Ben Carpenter, was extremely helpful when we had a problem recently and resolved completely the issue we had.
22 January 2025
Although an apology was given at the end I felt that there was a collective lack of responsibility to care for the customer.
21 January 2025
fine but didn't vacuum back seat area. for £800 we're striving for perfection here....!
21 January 2025
Had to take the car in the day before my scheduled oil service dye to another problem, quick solution to the problem and reassurance that it was nothing serious.
21 January 2025
Given that the issue could've been discovered by just looking at the oil filter instead of breaking down the top end of the engine, needlessly causing several hours of labor, I would say I am dissatisfied with the knowledge of the technicians.
21 January 2025
Always a great service
20 January 2025
Really nice to receive a video of your vehicle health check ??
20 January 2025
Amazing communications
19 January 2025
The tram spent trying to deal with an intermittent problem
19 January 2025
Samual does fight for us which is a blessing. We purchased a BMW X7 and had various leaks from the roof. Some of the leaks had been recently been repaired.. And to add insult to injury we were charged £200 for a warranty (half of the labour).
19 January 2025
All went smoothly
19 January 2025
The car service was easy to book, reasonably priced and the staff were all very helpful and friendly. The service advisor I saw, Ben, was really helpful and polite he made me feel comfortable and we had friendly conversation.
19 January 2025
Great customer service.
19 January 2025
Easy Check-in. All done efficiently. Service Advisor understood our needs. Answered questions correctly.
18 January 2025
Attentive , informative and efficient
17 January 2025
Great customer service
16 January 2025
The staff were helpful, the video was clear and the verbal summary on pick-up was very helpful.
16 January 2025
Friendly staff. Not sufficient parking spaces for customers! Could be clearer within the premises for where to go to speak to the service team. Car was returned cleaned inside & out. Thanks you!
16 January 2025
No issues, great service
16 January 2025
Friendly and well organised. Dropping me into town while car was serviced was much appreciated.
16 January 2025
Went out of your way to help me
16 January 2025
Brought car in for a recall check . Car was valeted which I didn't expect. Very very pleased
15 January 2025
Was only in there 5 mins
15 January 2025
Tammie was amazing
15 January 2025
They were very good explaining the reason for the recall check and even more apologetic when they didnt have the part to complete the job .
15 January 2025
Tammy provide outstanding customer support
15 January 2025
Always helpful, informative and friendly. I've always been treated very well by all members of staff and management.
15 January 2025
Booked online with discounted prices and was accepted on the day I visited
15 January 2025
Dealt with professionally all the way through
14 January 2025
Dropped off and ready on time
14 January 2025
Great service
14 January 2025
First class service and communication
13 January 2025
Ben in particular was very professional and enhanced the emotional experience. All very seamless.
13 January 2025
Good service as usual
13 January 2025
Excellent service as always
13 January 2025
Rosa (the lady i dealt with) was informative and extremely polite.
13 January 2025
Despite a problem as to what work I had actually authorised, as opposed to what had been carried out, this was swiftly sorted out to my satisfaction.
12 January 2025
Good communication and feedback.
12 January 2025
Extremely helpful guidance and input from Damien, and Tammie provided excellent service, as ever.
12 January 2025
Really helpful team
11 January 2025
ben carpenter; knowlegeable, polite & gets the job done.
11 January 2025
good advice which saved me time and money
11 January 2025
My only disappointment was that the car was washed and cleaned inside, but for some odd reason the front passenger footwell was NOT hoovered out. I did not notice this until the following day as my daughter was with me on the day of service.
10 January 2025
Staff went above expectations
10 January 2025
Fast and very helpful team
09 January 2025
Nothing was too much trouble
09 January 2025
All good
08 January 2025
Nothing to complain about
08 January 2025
Service experience was fine.
05 January 2025
Efficient and easy
03 January 2025
Courtesy call or checking in service online, time given on completion with phone call. Very helpful and easy to deal with.
02 January 2025
Greeting on arrival and back to collect car from guy on main desk was a bit casual- when I walked to desk and smiled he said yes? Drop off or collect? and I had only been gone 2 hours so I thought he would have remembered me.
02 January 2025
Rosa was excellent in dealing with the service
02 January 2025
Five stars for the actual service and customer support at the actual garage. No stars for your telephone booking system which is a disgrace and manned by complete novices. It also lacks sufficient choices (I called to amend my booking but there is no
02 January 2025
Speed of repair, vfm & excellent communication
01 January 2025
Cheaper than original quote, no fuss, straight in and work completed
01 January 2025
Service was quick but no valet and clean
30 December 2024
Brake Fluid leak on M25 leaving me with No brakes.
30 December 2024
Good comms and freindly staff
30 December 2024
Good, nice friendly people.
29 December 2024
Great experience from start to finish.
26 December 2024
Dropped off and collected my car at time agreed thanks.
25 December 2024
Ben and Cris were very helpful
25 December 2024
The service was great, they even clean my car inside and out that is a awesome thing to do THANKS ??
23 December 2024
Polite and very helpful
23 December 2024
Telephone answering a bit of a problem
22 December 2024
BMW Bury St Edmunds dealership are now refusing to take the car back and not willing to refund my £9000. I'm so disappointed as I really thought I was in safe hands.
22 December 2024
Service booked in August for December 24 based on your BMW advice. On arrival was told that service was not needed. Drove 25 miles home and there warnings that a service was overdue and micro filters needed replacement in one week; exhaust flag not
21 December 2024
Communication was very good, polite and informative.Timings were as discussed.Cost was acceptable. The courtesy car wash was very disappointing.Parts of the rear of the car, wheels & front wing were not cleaned. The vacuum cleaning was poor.
20 December 2024
Booked Service under Service Plan and also booking Wheel refurbishment but this was not carried out.
20 December 2024
Exceptional service from Ben dealing with issue arising from service and sorting out arrangements
20 December 2024
Ben ensured that when there was a problem with the car's MOT, it was resolved quickly. He worked with me to ensure a resolution to the issue.
20 December 2024
Tammie was knowledgeable, well prepared and professional. She was able to get the repair done at a very busy time of the year, thank you.
19 December 2024
All the staff that I spoke to were able to answer pleasantly.
19 December 2024
Really satisfied, great team, very attentive and so helpful.
18 December 2024
You did was was asked , cannot ask more than that
18 December 2024
All staff were extremely helpful & professional, from the initial booking to collection it was faultless.
18 December 2024
It's always been excellent service.
18 December 2024
Average - Nothing special - Didn't even bother to clean the car.
12 March 2025
I get excellent service from my local dealership.