OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
282 ratings and 204 comments received in the last 90 days.
24 May 2026
Everything went smoothly and efficiently. Darren was extremely helpful as always, and we are very pleased with the car
16 May 2026
Trading in another vehicle. We were offered a great exchange for our car & acceptable HP terms
16 May 2026
Darren and Tom were brilliant, kept in contact, explained everything and answered all my questions with reassurance
28 April 2026
Very helpful sales staff
05 April 2026
We had the need to phone up more than once and getting through was very poor on the main number. Even trying direct lines we were cut off as we were transferred. You appear to have enough staff on visiting but if I was a new enquiry I might give up!
04 April 2026
Darren knew what I wanted and delivered on his promises
04 April 2026
Everything Darren and I discussed happened.Well done.All the team give an excellent service.This is my third BMW X1.Once you have done business with the Bury Dealership you wouldn't want to go anywhere else.
31 March 2026
Informed from start to finish, great customer service by Darren, nothing was rushed, great communications.
29 March 2026
Very good service kept me informed of everything I needed to know and various options on offer
27 March 2026
I was at ease and very comfortable with the experience
27 March 2026
Easy online purchase and handover on the day
25 March 2026
Very friendly and professional service.Time taken to answer our questions. Never felt rushed or pressured.
24 March 2026
Very good personal service
24 March 2026
Have bought several cars from this BMW dealer in the past. Assistance re options available and different models was excellent as usual.
24 March 2026
Good service
08 March 2026
Car arrived at the dealership on time and the handover was very Professional and well planned.
07 March 2026
Kept updated throughout and went above and beyond to find the vehicle and spec I wanted
24 May 2026
All staff I dealt with was friendly, helpful especially Gary. Can't fault it.
24 May 2026
Great service all round .
23 May 2026
Excellent dealership and employees.
23 May 2026
Friendly staff, video of the work carried out, car came back nice and clean
22 May 2026
From start to finish, the process was easy & friendly. Courtesy car was great. Unfortunately, the suspected
22 May 2026
Bury St. Edmunds Branch Staff is amazing. We were so excited with all of them. They were very helpful, kind, nice to us - how we were never treated in the others.
22 May 2026
We always receive excellent service at Stratstone Bury St Edmund's
22 May 2026
Friendly and helpful staff and excellent service
22 May 2026
Sam and the team looked after me so well, efficient and courteous service as always form all at Bury St Edmunds BMW, thank you.
21 May 2026
.....
21 May 2026
Always a very good service from this branch
20 May 2026
Thank you for the hospitality, allowing me to work from the waiting area during my service appointment. It was much appreciated!
20 May 2026
Completely satisfied with the level of information that was provided and the helpfulness in answering my questions. Dissatisfied with having to do without my car over the weekend due to a complete reset (which didn't fix the problem) taking too long.
20 May 2026
Excellent customer service from Gary, as always,in the service department.
20 May 2026
Very professional service
20 May 2026
The work by Stratstone Bury St Edmunds was absolutely fine. In spite of the explanation I was given I remain unconvinced by the content and timing of the email I received from BMWUK.
20 May 2026
First class service as all ways thank you BMW
19 May 2026
Quick and efficient
18 May 2026
everything sorted with good humour.
16 May 2026
Good comms
16 May 2026
on arrival I was welcomed by the receptionist who told me that the car would be required for the day and my contact was Tammie who would explain any issues and recommendations to correct these if necessary. A first class service thankyou
15 May 2026
The minor fault has been corrected and the visor now works correctly. The help I requested to further understand the technical instrumentation in my X1 was excellent and has helped a lot.
15 May 2026
Everything went very smoothly from start to finish.
15 May 2026
Easy to book quick appointment
14 May 2026
I was dealt with very professionally, all work required was explained and priced for me. No work was undertaken until I had authorised it.
14 May 2026
Welcomed with a smile and dealt with efficiently and with no issues
14 May 2026
Point of contact was very helpful answering my questions
14 May 2026
Your staff are understanding, customer focused and very helpful
13 May 2026
Very polite and helpful team
13 May 2026
Managed to book me in quickly, I knew what the fault was and they booked me in to replace the faulty part rather than insisting on doing a diagnostic, also done at a reasonable price.
13 May 2026
Very good communication and very professional
12 May 2026
Great service - regular communication and updates throughout, quick and friendly
12 May 2026
Just very helpful and friendly to crew
12 May 2026
Everything went to plan and as expected
12 May 2026
Pick up on time . Return on time . Brilliant service
12 May 2026
Quick efficient no problem
10 May 2026
Excellent service particularly from Rosa and Stacey- thank you.
10 May 2026
Dealt mainly with Tammie Dudley. She was charming and efficient
08 May 2026
A really well presented business. All the staff seem polite and efficient. Running a BMW is not the cheapest but the service makes it worthwhile....well done.
08 May 2026
Car was washed at the end of service and whoever drove the car made the interior of the car filthy with mud and dirt on ivory carpets and ivory leather on door cards, sill and seat on drivers side
07 May 2026
Booked in on time, clean and well stocked waiting area, car washed and hoovered and returned within 2 hours. Perfect.
07 May 2026
Good service and friendly person
07 May 2026
Everything went smoothly
07 May 2026
Gary and his colleagues looked after me very well, and, as usual at BMW Stratstone, Bury St Edmunds, they worked on my car with great efficiency and thoroughness. Thanks very much.
07 May 2026
Efficient and polite staff. Nice waiting area with refreshments available
07 May 2026
Fantastic quick service. Extremely helpful receptionist and service operator
06 May 2026
All around great service and kept me informed about my car.
06 May 2026
Good facilities, staff friendly and helpful, efficient service. Will continue to use this dealership only point of note upon payment I wasn't reminded of the interest free payment options, small issue but would have liked that opportunity to decide
04 May 2026
All good
04 May 2026
All done as requested including additional request for tracking
04 May 2026
Process was easy and staff proffessional
03 May 2026
Good professional people
02 May 2026
Gary was swift, efficient and friendly.
02 May 2026
Excellent service from the moment I walked in.
30 April 2026
Top notch service all round
30 April 2026
Friendly and atttentive staff
29 April 2026
Very professional
29 April 2026
I had an overall great experience with this experience from start to finish. Gary and the team were professional, responsive, and genuinely committed to making sure my afternoon and weekend were not impacted by my repair
29 April 2026
Always excellent service here , you are made to feel special
28 April 2026
Staff were warm - polite and helpful.
28 April 2026
Smooth and efficient and in the time frame quoted
28 April 2026
Everyone was very helpful
28 April 2026
completely satisfied
28 April 2026
Always perfect customer care
27 April 2026
Although I was shocked at the cost of the repairs necessary to pass the MOT everyone worked hard to minimise the the final price and the service was, as always, first class.
26 April 2026
THE VENUE WAS SPOTLESSLY CLEAN, FACILITIES SUCH AS THE BEVERAGE AREA WAS WELL STOCKED AND AGAIN EXTREAMLY CLEAN. SEATING AREA WAS VERY COMFORTABLE. THE WHOLE ATMOPHERE WAS VERY CONDUSIVE TO RELAXATION. .
26 April 2026
Very attentive and helpful team who kept me up to date on the work. Everything was done as expected too.
25 April 2026
All went smoothly with good service from staff.
23 April 2026
Excellent service, work done quickly and waiting area clean and comfortable. Staff always friendly.
23 April 2026
I'd have been completely satisfied if they'd told me the tyre inspection required driving the car for several miles with high speed/acceleration rather than just doing it and not mentioning it.
23 April 2026
Superb service from the whole service department especially Ben Carpenter
17 April 2026
Polite and friendly people
16 April 2026
Everything went well and was done in good time.
16 April 2026
Prompt, personable and efficient.
16 April 2026
Very helpful and good advice even though one issue could not be fixed due to parts availability at BMW UK and neither in Germany
15 April 2026
Service was carried out as detailed, video with health check and kept informed of progress.
15 April 2026
REALLY NICE PEOPLE
14 April 2026
efficient and friendly service
14 April 2026
Helpful and fast staff, great servicing.
14 April 2026
All the staff were polite and professional Car needed was assessed for a repair and this was discussed on collection of the vehicle
13 April 2026
My appointments went well. Car was fine afterwards and was cleaned very nicely
13 April 2026
Great service as always. Sarah was extremely helpful.
11 April 2026
Always professional and helpful.
11 April 2026
Loan car was very dirty.
11 April 2026
Prompt professional service
11 April 2026
.
10 April 2026
when dropping off car i was asked if i wanted it cleaned i did say yes please, but no clean car when i picked it up. Which wasn't too much of a problem but don't ask if you can't carry out this !!
10 April 2026
Staff all polite, helpful courtesy service into town.
10 April 2026
Immediate friendly service on arrival and equally excellent service picking the car up, as well as an unprompted call to let me know the car was ready for collection
10 April 2026
Excellent efficient service; and my car was washed!
08 April 2026
Efficient quick and polite service from Rose
08 April 2026
Everyone is customer focused and makes sure the whole experience is a pleasure.
05 April 2026
Much better than my last visit, feel much more customer focused. Much more organised
05 April 2026
Totally professional and helpful throughout the process.
05 April 2026
The online booking appears straight forward enough but a complication in communication arose when I tried to add in another item to be checked during the service which then involved phone calls and further explanation.
05 April 2026
No issues
03 April 2026
Very happy staf all helpful
02 April 2026
Excellent communication from start to finish.
02 April 2026
Although some issues they dealt with these, understood my stand point and dealt with it accordingly, Rosa tried hard to make sure I got the right outcome for the issues I had.
01 April 2026
Rocky start to the day, but all ended well
01 April 2026
Very efficient and prompt service
31 March 2026
Very good reception which was very calming.
31 March 2026
Fitted me in last minute. Good communication on the day and took me home and picked me up.
29 March 2026
Good customer service.
28 March 2026
Comfy chairs, complimentary soft drinks
27 March 2026
Quick professional and friendly
27 March 2026
On time
27 March 2026
Ben carpenter your service man is excellent
27 March 2026
very helpful staff but very expensive, would have given five stars but wasn't completely happy with the car cleaning for £185 would have expected better.
26 March 2026
Tammie and the staff went exceeded my expectations
26 March 2026
Very efficient check in. Receptionist great at answering a query I had on my service plan. Pick up was less efficient different receptionist didn't appear to have record of car seemed a little confused but ok in end.
25 March 2026
Very professional, courteous and friendly staff
25 March 2026
Everyone was helpful and polite my car was washed hoovered and returned to me, after the work was done
24 March 2026
Pleasant, professional staff. All went well.
24 March 2026
Quotes for repair weren't correct and very confusing and did not mention Vat on 1 verbal price Also the service valet was poor ive taken pictures tfr was applied and left streaking the bonnet of the car bad it now requires cutting wax. inside good.
24 March 2026
Everything went as advised, additional works calmly advised in good time, executed promptly when advised. All good
24 March 2026
No phone call regarding collection as previously agreed.
22 March 2026
Very happy with the communication, went in for one problem and they fixed everything, reasonable price. Work was completed even faster than they'd said so great service all round. Tammie on the front desk was super helpful too.
22 March 2026
Good service from first booking to collection of my car
21 March 2026
Polite staff and work completed well within the allocated time
21 March 2026
Great service and discussion on repair options was very helpful and informative. Staff were very welcoming and helpful.
21 March 2026
Excellent communication and customer service
21 March 2026
Excellent service from all the staff - reception to service representative Ben. Ben shows great rapport with the customers and I am so surprised he has not been further promoted beyond a senior, especially after 5 year's service.
21 March 2026
Has very happy with the quality of the service
21 March 2026
It service good
19 March 2026
Great approach, made welcome on arrival. Efficient service.
19 March 2026
Excellent customer serbice
19 March 2026
Very helpful , friendly service
19 March 2026
Very helpful and welcoming
18 March 2026
Helpful and efficient service. The staff were considerate - one doesn't find that everywhere.
17 March 2026
Very good as usual. Flexible re booking the car in, kept fully informed on progress and able to collect it at a time to suit me.
17 March 2026
Everything was very professional
16 March 2026
Nothing to complain about
16 March 2026
My BMW 1 Series was in for a brake fluid service that was carried out while I waited. I'm pleased that they also noticed a small bulge in the left front tyre, possibly caused by potholes, and fitted a new tyre. The whole process only took 2 hours.
16 March 2026
Good customer service
16 March 2026
Everyone were so helpful even helping me to add app
16 March 2026
Professionally looked after as arranged
16 March 2026
The customer service is great, but the work performance is sub-par. I have visited this dealership multiple times for the same issue and still dealing with the issue. Each visit cost hundreds of pounds and no fix.
15 March 2026
Car faults failed to be corrected.
15 March 2026
Dealt with my problem very quickly
14 March 2026
Excellent service and customer care. Excellent communication.
14 March 2026
The staff were very polite and courteous.
14 March 2026
I had my MOT booked for 10:30 but was told on arrival it would be about 12:30. As i do not live locally it wasted two hours of my day i could have used better, a simple check on timings and a courtesy call to explain would have been appreciated.
14 March 2026
Helpful courteous staff
14 March 2026
Well looked after and friendly and knowledgeable staff from reception through to return of car
14 March 2026
Error message appeared at the weekend. Able to contact the service department, car was booked in for the Monday. The problem was solved quickly and the service that was booked in for a later date was carried out on the Monday. Excellent communication
13 March 2026
Another very pleasant visit to get the MOT and service carried out on my car.
13 March 2026
I was welcomed to the service Centre and fully appraised of everything throughout the whole process.
13 March 2026
Problem was resolved quickly. Got some advice on a less urgent issue: the advisor was explicit that I could contact him to follow up, which I did, and he was extremely helpful.
13 March 2026
Everyone I interacted with at the Bury St Edmunds centre was friendly and helpful. Ben handled my booking straight away, let me know he would be taking care of it that day and arranged for a member of the team to drop me home.
13 March 2026
Had to wait 15 mins to be checked in and loan car had cracked windscreen
12 March 2026
A very efficient service
12 March 2026
Very pleasant and professional staff.
12 March 2026
Great stuff,very friendly.
12 March 2026
Had to wait an hour longer than told the work would take. Was not given the correct loan car.
12 March 2026
All work carried out to my satisfaction
12 March 2026
Very helpful and very friendly always have time to talk through thing with u about your Vechile
11 March 2026
Staff very helpful , especially Sarah Boreham .
11 March 2026
As usual, completely professional experience and felt totally informed
11 March 2026
Excellent service
11 March 2026
I still have a noise coming from the back end of the car even though the rear differential has been replaced due to metal contamination.
11 March 2026
Cooperative, good updates
11 March 2026
Took care of us very well
11 March 2026
We waited whilst the work was carried out. During that time, we were we were well looked after by all of the front of house staff, especially Ben C. who was
11 March 2026
During changes of ownership we have remained clients (Over 30 years) of the Bury St Edmunds branch, clearly during this period there have been many changes of staff however the highest levels of service have been maintained..
11 March 2026
The staff were very friendly and kept me up to date with how the work was progressing
10 March 2026
Fast, efficient, polite
10 March 2026
Resolved my mechancial problem, and handled the parts warranty claim without any problems.
09 March 2026
Completely satisfied with a great quality service. Thank you.
09 March 2026
The staff were friendly and work was done on time
08 March 2026
prompt,courteous& complete.
07 March 2026
Good service and helpful staff
07 March 2026
Very professional and personal service
07 March 2026
As usual the service is excellent at Stratstone Bury St Edmunds
06 March 2026
The problem is non-existent now and your staff told me to inform them if it occurs again, what more could i ask? Ian.
04 March 2026
EVERYTHING WENT SMOOTHLY
04 March 2026
Ben as always happy to impart his knowledge and advice.
04 March 2026
Rosa Heighes at BMW Stratstone Bury St Edmunds makes the process efficient and communicates effectively.
04 March 2026
Transparency and expectations
04 March 2026
Excellent service with good feedback back during MOT and Service
04 March 2026
Regular updates on progress and lnfo on future health checks.
04 March 2026
friendly, efficient, clear informative
04 March 2026
Great service provided from start to finish thank you. Seamless service and I would definitely recommend this dealership.
03 March 2026
Rosa was extremely helpful in getting the work done against a tight deadline.
02 March 2026
The warranty work was arranged promptly and having the vehicle collected was especially convenient.
02 March 2026
Excellent, helpful and punctual service. Ben could not have been more helpful
FIND Stratstone Bury St Edmunds BMW
Address
- Thetford Road, Fornham St Martin, Bury St Edmunds, IP31 1SX
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01284 530780
Bury St. Edmunds as well as surrounding areas including Haverhill, Thetford, Ely and Newmarket
Address
- Thetford Road, Fornham St Martin, Bury St Edmunds, IP31 1SX
Opening Hours
- Mon–Fri:08.00 - 18.00
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 01284 530765
Bury St. Edmunds as well as surrounding areas including Haverhill, Thetford, Ely and Newmarket
Address
- Thetford Road, Fornham St Martin, Bury St Edmunds, IP31 1SX
Opening Hours
- Mon–Fri:07.30 - 18.00
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 01284 530765
Bury St. Edmunds as well as surrounding areas including Haverhill, Thetford, Ely and Newmarket
25 May 2026
I have been to the same Stratstone employee for my last 5 BMWs since 2014. I think that says it all.