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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
369 ratings and 198 comments received in the last 90 days.
10 April 2025
Nothing was an issue
05 April 2025
Tom was friendly, knowledgeable, not pushy and easy to chat with. Enjoyable purchase experience.
04 April 2025
As above..
02 April 2025
good and professional service
02 April 2025
Because I was satisfied with the BMW Centre.
31 March 2025
Everything was handled quietly and efficiently to my complete satisfaction. I have had several cars from you and my dealer is well aware of the things that I need extra assistance with, and ensures I am happy and understanding before I leave.
31 March 2025
Not helped initially by the recall of the nearly new bmw I was going to buy
30 March 2025
Delivery as promised.
30 March 2025
Theo listened to what I wanted and delivered
28 March 2025
Very happy indeed
28 March 2025
I have always dealt with the same people at Bury St Edmunds Stratstone dealership. They always make me feel comfortable and never push me into any deals that I show any signs of being uncomfortable with.
27 March 2025
It was easy
27 March 2025
The car was prepared superbly and the handover was carried out diligently and professionally
25 March 2025
Helpful guiding me through options in purchase and explaining features on purchase.
24 March 2025
The only thing was the delivery date was moved twice which was disappointing
23 March 2025
The whole process was very good
23 March 2025
Fantastic customed service from Darren Nicholas from the very start, the process of ordering my new X5 to hand over was seamless
22 March 2025
We have purchased our cars from Darren Nicholas for the last 20 years. His customer service is outstanding.
14 March 2025
The team are very professional
12 March 2025
I get excellent service from my local dealership.
12 March 2025
Completely Satisfied and happy with my purchase definitely has put a smile on my face every day.
07 March 2025
Tom was very kind and explained everything that I needed to know.
07 March 2025
Nothing was too much trouble
06 March 2025
Darren is always professional & friendly. He will always take the time to explain things & answer any questions. He will always inform me of new or different things on my car, new models coming out, which always ensures this is the right BMW for me.
05 March 2025
Looked after very well on the day i picked my car up.
04 March 2025
They gave me the date the car would come and didn't mess me around.
04 March 2025
I'm always looked after very well at my local BMW dealership. This time was no exception. They go the extra mile to help
12 February 2025
The purchase was made very easy by the
04 February 2025
Pleasant environment to be in and as far as I can, buying a car I trust the salesman that arranged the purchase.
04 February 2025
Communication was very helpful & efficient
23 April 2025
As above. Friendly approachable staff and greeted with a smile
20 April 2025
Very nice to speak to
20 April 2025
It was great - had one minor serice item - it would have cost £192 to fix. Appreciate you have a main dealer cost base, but I doubt that was more than 30 mins or so to address.
18 April 2025
Very welcoming, offered a lift to town whilst the car was being serviced - was required, but did give me a coffee to go! Also explained a little about the BMW App, which I have since downloaded. Excellent customer service.
17 April 2025
They did everything I needed
17 April 2025
The service staff were really efficient especially Ben but the telephone staff were awful, couldn't find the car and communication was not great
17 April 2025
They did exactly what was required.
17 April 2025
Ben the customer advisor was very helpful ringing as well as emailing the additional works
17 April 2025
Good attention to solving problems
15 April 2025
Very good service
15 April 2025
Done on time and even my seating choice was maintained.
15 April 2025
I use this dealer a lot, they are polite and prompt and reasonably priced.
14 April 2025
Always helpful
13 April 2025
I hope you will improve your services. I have always had good experiences previous to this. Was telling a friend of mine that I was thinking of going to another garage next time
12 April 2025
No problems
11 April 2025
Very professional
10 April 2025
Great service from booking in for brake service to leaving after service completed
10 April 2025
Great service
10 April 2025
It was excellent. From start to finish.
10 April 2025
Good communication
10 April 2025
The staff at Stratstone are very professional. On arrival I was greeted and the member of staff went out of his way to speak to the service manager to make sure my car was ready at a time that would work for me.I appreciated this so much.
09 April 2025
Outstanding customer service from you walk in to when you drive away with your car.
08 April 2025
Service done. No fuss
07 April 2025
Ours needs were met exactly as we hoped for
06 April 2025
Poor customer service and after care
06 April 2025
Service team unhelpful booking system for servicing not flexible
06 April 2025
BMW Stratstone did what they were asked without fuss and returned the vehicle in a timely manner
05 April 2025
Cumfy chairs and good fresh ground coffee
05 April 2025
An issue appeared on the first day with the car. David picked the car up that night left me a temporary car so I was able to travel to work etc. The dealership has kept me informed of the situation with the X2 and will left me know when fixed.
05 April 2025
This is difficult as I have no idea if all the ticked jobs were really done so faith in the staff is essential
05 April 2025
Sat Nav updated on 11 year old car FOC.
04 April 2025
As last question
03 April 2025
Skimped on the cleaning. Didn't clean the door shuts. First thing you see when you open the door.
03 April 2025
No hassle and a very helpful and friendly team
03 April 2025
car was service and cleaned, coming back to me in pristine condition
03 April 2025
Provided with written check list and video of work
03 April 2025
Completed repairs as asked.
02 April 2025
As always 10/10 service Sam the manager always has a chat and explains things to me, Ben is always super helpful and fab customer service, and Will helped me out of my last visit by getting me in super quick.
01 April 2025
Service was done ok
01 April 2025
All good
01 April 2025
The job was done satisfactorily.
01 April 2025
I feel like I'm treated like a VIP every time I visit for service or repairs.
30 March 2025
Polite, helpful staff
30 March 2025
Great communication, very welcome team, improvemwnts are visible
30 March 2025
Had to wait over 15 minutes to collect car as person who had the key was busy
30 March 2025
Simple booking, and timely actions.
28 March 2025
The issue with my BMW was diagnosed and fixed quickly without the need for unnecessary expense. Ben was extremely helpful and friendly
28 March 2025
All good. Pleasant, quick and efficient. Just what is needed.
28 March 2025
Very satisfied with the service personal, efficient, kind, helpful.
28 March 2025
Your service department representative was very efficient, polite and effective.
27 March 2025
Services done well, 1 star down forgotto stamp service book.
27 March 2025
Everything was carried out well and staff were helpful.
27 March 2025
I booked my appointment with Sam face t face not a fan of the on line system
27 March 2025
Everything was done as I hoped.
26 March 2025
always nice and easy!
26 March 2025
Very helpful
26 March 2025
Super
25 March 2025
Not as good an experience as previously - less attententive overall from greeting to a handover. Seems to be less staff or staff very busy rahter than attentive - not as 'luxury' a service as before
25 March 2025
Excellent customer service
25 March 2025
Ben Carpenter took the issue in hand and provided a solution.
24 March 2025
All as planned and very efficient. Kept advised throughout.
22 March 2025
Great customer service
21 March 2025
Still ongoing
20 March 2025
I very efficient and professional experience.
20 March 2025
The experience was ok, but the vehicle was not cleaned properly - ifyou are offering cleaning, do it properly or don't offer it.
20 March 2025
Did exactly what was required in the timeframe discussed and washed the car too always a bonus
20 March 2025
Very helpful, came out in the car with me to check out the noise I wanted investigated. Kept me updated on progress.
19 March 2025
Top service
19 March 2025
Happy to help and the car looked fantastic
18 March 2025
The service centre were excellent
18 March 2025
Always helpful, very efficient, and great at communicating.
18 March 2025
The staff were welcoming and very courteous
18 March 2025
I felt looked after at a highly professional level. The attitude towards me was open and friendly which helped me to understand the explanation about the service.
18 March 2025
Very professional
17 March 2025
100% pleased. X5 was left to check rear air suspension bags and compressor as car was sinking rear passenger side overnight and pumping up when turned on. Passenger side faulty - advised to replace both bags due to car age - compressor not faulty
17 March 2025
Car failed its MOT because it needed a new tyre which BMW couldn't provide. The person at Stratstone called another tyre company and arranged for me to take the car there the same afternoon so the car could then be retested the same day.
17 March 2025
Service went well
16 March 2025
No problems
16 March 2025
Because I was.
16 March 2025
Only minor issue is that I didn't receive the health check video.
16 March 2025
The staff in the service department are very helpful and polite and Zthe care was washed before we collected it. This is a quality service.
14 March 2025
Always helpful
14 March 2025
From start to finish of some major repairs on my car the Stratstone BMW team were amazing, especially Rosa, what a star. Rosa went above and beyond dealing with my situation, calm, professional and utterly amazing, thank you so much Rosa.
13 March 2025
Service was carried quickly followed by an informative video health check
13 March 2025
I was advised that my car needed a part and would be ready the next day. I had a courtesy car I was also asked if that would be ok, car was ready for collection as arranged
13 March 2025
Staff were all professional
12 March 2025
Pleasure to deal with all staff in this business
12 March 2025
Booked in date I wanted and work completed earlier than expected
12 March 2025
Car required MOT and some other work. I was kept up to date, a part was ordered for the following day (Friday) I was unable to be without a vehicle that day so I arranged to take it in on the following Monday when the work was completed
11 March 2025
I was very satisfied with my service experience at Stratstone Bury St Edmunds. The process was well-communicated, the check-in was smooth, and I received a detailed report of the checks. Overall, it was a professional and efficient experience.
11 March 2025
Good service
11 March 2025
Very polite employees and timely execution of my car service.
11 March 2025
Excellent staff
10 March 2025
Everything always explained and my car comes back clean
10 March 2025
Nice friendly people, the garage was very tidy and comfortable to wait in.
10 March 2025
Service all complete and Rosa was very helpful. Service wash of my car was very poor.
09 March 2025
I was kept informed regarding the progress of my vehicles repair.
09 March 2025
Superb friendly service
09 March 2025
Could not be more helpful especially ben in service department
08 March 2025
Everything went well
07 March 2025
I initially contacted Theo whom I bought my M2 from. He was acceptional as usual sorting the appointment out for me, great guy!
04 March 2025
The loan car was extremely disappointing as the condition was poor both inside and out, and no screen fluid at all.
04 March 2025
See above
04 March 2025
The process was efficient from booking through to the delivery of the vehicle
04 March 2025
Easy booking. Polite reception. Good communication. Clear invoicing and useful health check. All as easy as it could possibly be.
04 March 2025
Smooth service all done in 2 hours
04 March 2025
Even though my car had just past the guarantee period you didn't charge me.
04 March 2025
Very satisfied. Chris was great.
03 March 2025
Car in for a service & MOT, staff were professional & knowledgeable. It was explained what the service included & answered any questions we had I would have given a 5star, however, the cleaning of my vehicle was not up to the usual standard
02 March 2025
Always helpful and happy to check out any issues that I have with my car and update me with any findings, no matter what.
28 February 2025
I was able to pick my appointment date and time and was looked after
27 February 2025
Excellent service throughout the process
25 February 2025
All staff and my interactions with we're excellent
25 February 2025
My overall experience of using this dealership has been very positive throughout.
23 February 2025
On arrival, staff members were easy to deal with and you were made comfortable.
23 February 2025
Disappointed not to receive the video of the health report
22 February 2025
Very thorough and very helpful
20 February 2025
Work was completed as agreed and within approximate timeframe.
20 February 2025
Simple and efficient experience all round
19 February 2025
Efficiently dealt with, courteous staff, good communication
18 February 2025
Made to feel very welcome, the whole visit
18 February 2025
As always work carried out well
18 February 2025
Everybody was incredibly professional and friendly. Couldn't do enough to make my experience what is expected with BMW.
15 February 2025
Recall work, brake fluid and sticky wing mirror lubricated, all good with me
15 February 2025
Great communication and explaining what was going to happen with my car from start to finish. Rosa on service department and Matt our mechanic were brilliant.
14 February 2025
always confident the job will be performed at high standards and with genuine parts,
13 February 2025
Very easy process to get booked in and well looked after.
13 February 2025
Very good
13 February 2025
Very pleased service explained to me of outcome and things to be aware of
13 February 2025
Everything was ready when I arrived, lady in reception was very polite and friendly, service advisor was the same. Very good.
12 February 2025
The best garage I've ever dealt with. Particular mention to Ben at reception and James in servicing who are a credit to the BMW brand. Make sure you keep them
12 February 2025
problem acknowledged, but unhappy with BMW criteria on oil consumption
12 February 2025
Job done quickly couldn't of asked for better
11 February 2025
As above
11 February 2025
Good customer service
11 February 2025
I value people in the delivery of service, more than systems. I don't particularly value Apps and automated messaging, but I really appreciate knowledgeable staff, prompt and clear communications and warmth in personal interaction.
10 February 2025
Welcoming dealership
10 February 2025
Very helpful and informative staff.
09 February 2025
Staff were quick to respond
09 February 2025
Friendly and helpful
08 February 2025
The member who handled the complaint this time was very nice. She tried her best to help me. Unfortunately car remained with BMW for 3 days and was returned dirty with mud and tissue paper inside (although I requested to please wash the car on return
08 February 2025
Very clear with information regarding the problem with the car.
07 February 2025
Poor communication and incomplete job.
07 February 2025
I was kept well informed throughout the process and the dealership will always work with me to come up with the best solution to any issues which arise throughout the service process.
06 February 2025
Ben extremely efficient and knows his customers
06 February 2025
Well looked after
06 February 2025
Everyone was very friendly and helpful.
06 February 2025
job was completed in timescale that was predicted. courtesy car provided.
06 February 2025
Satisfied with BMW Bury St Edmunds again as in other previous visits this time the car wasn't washed and when it has been washed in the past less than happy
06 February 2025
Unlock front passenger door with no damage Brilliant job very impressive
05 February 2025
They offered to wash the car but it was a very basic wash, inside the wheels and mirrors were still dirty.
05 February 2025
No problem at all
05 February 2025
Stratsone has been very supportive in trying to solve the issue with my car
04 February 2025
I wouldn't asked for any better treatment.
04 February 2025
Excellent service + print outs , amazing manners. Was surprised with a clean car.
04 February 2025
Car in for recall work. All carried out efficiently with the added bonus of a safety report on the car.
04 February 2025
Again, great communication and efficiency of staff
04 February 2025
First-class customer service. Altough not all the work I took the car in for was completed as hoped (software update and navigation update) due to my own time constraints, they did carry out recall work (driver's airbag) and washed the car.
03 February 2025
Because I was
03 February 2025
Exceptional service here at bury St Edmund's, the whole team are helpful and polite. The service and after sales team especially, really go above and beyond!
03 February 2025
On point, no issues at all, customer service was great and servicing carried out on my car was exactly what I required. Car was also well looked after
03 February 2025
Rona dealt with me very professionally
02 February 2025
Excellent service as always
02 February 2025
Excellent customer service
02 February 2025
Everything was as expected, prompt and friendly service. Lee was exceptionally helpful.
01 February 2025
Personable, prompt, and seamless.
01 February 2025
They did a really nice job ceramic coating my vehicle.
21 April 2025
Matt Clear v helpful