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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
357 ratings and 202 comments received in the last 90 days.
16 September 2025
The salesman, looked after us extremely well , nothing seemed too much trouble. He was helpful, considerate, and very knowledgeable, all was as it should be.
11 September 2025
Tom was keeping me informed at least 1 a week on the build of my new car. The hang over was spot on not to much information to overload you but he was there if i needed more and still is.
09 September 2025
Darren was excellent in every step of the handover. Took care of everything Everyone are always polite and obliging
05 September 2025
The wholes process has been professional and enjoyable. From being allowed to test drive the vehicle for a day to placing an order. Tom Ash was extremely thorough and helpful in explaining the workings of the car. He is an excellent ambassador.
28 August 2025
Overall experience
21 August 2025
Everything was done as I was told it would be.
19 August 2025
Perfect from initial contact,evaluation, options and professional manner in which Tom Ash dealt with us
03 August 2025
After looking at the different types of vehicles to choosing the one I wanted I received a phone call from Matt to arrange collection of my new car filled out the paperwork Matt talked me through the functions of the car
02 August 2025
Good experience overall. However await a call back and further appointment at dealership to remedy a minor paint defect seen on driver's door on morning of collection.
30 July 2025
Please feedback to Liam Conroy, his help and guidance were superb, second to none!
30 July 2025
Excellent start to finish - no detail too small.
27 July 2025
local and friendly. service back to what it was like when it was carrs
23 July 2025
From the beginning my experience with the Bury St Edmunds dealership was a good one. I was given clear answers to my questions and made to feel comfortable whilst choosing my vehicle. I would like to say a special thank you to Tom Ash for his help.
22 July 2025
Very well looked after by Darren and the Bury St Edmunds team. Everything to my satisfaction.
22 July 2025
Tom Ash made the whole process easy and stress-free. Everything was explained clearly, the delivery was prompt, and the personal touch he added made all the difference.
07 July 2025
As above
04 July 2025
Friendly service. Good communication. Very helpful.
04 July 2025
All very civilised
03 July 2025
All ways very helpful.
03 July 2025
Thing's went smoothly
02 July 2025
The team at Stratstone were very helpful and professional
02 July 2025
Professional and timely
01 July 2025
Darren Nicholas went out of his way to be most helpful as always and our questions were all answered
24 September 2025
Such a great experience being so well looked after and such rapid service. Couldn't fault a thing. A huge thank you to you all and especially to Rosa Heighes who was so polite and helpful.
22 September 2025
Done very good job, keeping informed me and ontime gave my car back.
22 September 2025
We chose Stratstone over more local dealers following a very positive experience at the Harrogate dealership.
22 September 2025
Great customer service. Fixed my issue. Very transparent. Felt confident with them looking after my car
21 September 2025
Even though there were a couple of issues - I felt Rosa handled these professionally and put me (as the customer) first to rectify them.
20 September 2025
It was nice and easy
20 September 2025
Again having someone collect my car and return it is wonderful service.
19 September 2025
Friendly efficient service
18 September 2025
Pleasant and courteous with a knowledge of what is to be done and expected timeframes provided on arrival
18 September 2025
Polite, professional staff with good communication.
18 September 2025
I had a complaint on NSF wheel making a right racket, Ben couldn't find the fault and therefore got a technician to go out with me. He recognised the sound but couldn't diagnose the fault as my tyres were unevenly worn. Ben agreed to review later
16 September 2025
Having a car available was a great help
16 September 2025
Please see written complaint sent on 06/Sep/25.
16 September 2025
Very happy with service. Let down by car cleaning.
16 September 2025
See previous answers
15 September 2025
Very satisfied Really good service
14 September 2025
Kept update on progress etc
14 September 2025
Admin team were great but inside of car left dirty
12 September 2025
Prompt and friendly service
12 September 2025
Service completed on time
11 September 2025
Start to finish staff very customer focused and managed to fit MOT in too that was not planned.
10 September 2025
Rosa gave me the confidence to book my service at your garage after I visited for a Recall Notice
10 September 2025
Quick, efficient, friendly
09 September 2025
No hassle booking my car in and quick turnaround
09 September 2025
All good. my only grumble is the expense
09 September 2025
Stratstone Bury St Edmunds are particularly good at customer service.
09 September 2025
They did what the car was sent in for.
08 September 2025
very friendly and helpful
08 September 2025
Service department 10/10
06 September 2025
Great service and felt valued and appreciated.
06 September 2025
We are very confident of a first class service
06 September 2025
They were on time with the service as I waited in waiting area
05 September 2025
Dealt with my issue promptly and explained what would happen
05 September 2025
Great communication Rosa helped with the BMW app too
05 September 2025
Completed 2 recalls and brake fluid change in under 1 day
04 September 2025
Please see above paragraph
03 September 2025
Lovely showroom, comfortable waiting area with a nice selection of complimentary refreshments. Polite and well presented members of staff.
03 September 2025
Excellent service, can't be faulted in away, from start to finish.
03 September 2025
No cause for concern, very quick service
03 September 2025
I know my enquiries or any concerns will be taking care of by well trained personal. I was taken care of by Chris. He came across as very professional and polite. Well done Chris.
02 September 2025
Good service
02 September 2025
I think I have explained my reasons above. However, to sum up what I have said above, every step of the process was superb. Wonderful environment to enter with personal support throughout from highly skilled and professional staff.
02 September 2025
Very quick service
02 September 2025
All requirements taken care of
01 September 2025
Friendly and efficient staff. I liked the video assessment too.
31 August 2025
Overall very good service however 4 stars as disagreed with the payment required due to expired warranty one week earlier for a drive train service issue
31 August 2025
Very professional service and standard
31 August 2025
MOT and air con service carried put as requested; price of air-conditioning service quoted adjusted to special offer price currently available
29 August 2025
Professional
29 August 2025
Good Service
28 August 2025
The represantive was caring and understood my concern and came up with appropriate solution. The representative was professional and maintain full transparency
28 August 2025
We waited over an hour for a courtesy car and had to prompt staff we were still waiting
27 August 2025
job done as agreed with competitive pricing
27 August 2025
Booking and service went to plan
26 August 2025
I always get told the condition of my car with a video to help
25 August 2025
Excellent service
25 August 2025
Everything dealt with efficiently and on time.
24 August 2025
Same answer as above
23 August 2025
Excellent as always, great service from Ben and the team.
23 August 2025
Always smiling
23 August 2025
As above
23 August 2025
You need ti get back the service reception desk, its quicker to get your car back following the service.
23 August 2025
Job done quickly and car cleaned
23 August 2025
N/A
22 August 2025
Excellent service what more could I say ??
22 August 2025
Efficient and outstanding customer care throughout the visit
22 August 2025
Good communication, fast service.
22 August 2025
Overall the service was ok, but there were a couple of things that didn't go to plan, which I'll put in a separate email.
22 August 2025
From start to finish, the recall was handled professionally and my car delivered back perfectly. Highly recommend the guys at bmw Bury st Edmund's
21 August 2025
Everyone there is *always* helpful and smiling. I appreciate having the basic health check along with the MoT and that you wash the car before return.
21 August 2025
Very easy, straightforward and proffessional experience by the team
21 August 2025
from initial phone request to vehicle being dealt with on time and service timing I am extremely satisfied.
20 August 2025
Friendly staff. Efficient service. Didn't have to wait too long for the work to be done. Could work while waiting for the car to be ready.
20 August 2025
Quick service & kept me informed throughout.
20 August 2025
Brilliant service with a warm welcome and very efficient staff
19 August 2025
I could not fault any part of the experience.
19 August 2025
All work done to my satisfaction. Would be nice if tyre prices were so much higher than say tollgate (£90 cheaper per tyre is a lot)
19 August 2025
Excellent service
19 August 2025
Very efficient and kept me informed of progress
19 August 2025
Great experience
19 August 2025
See above
19 August 2025
Service department were very good, kept in contact, the main contact Ben very easy to deal with. The car itself is extremley disappointing, have now heard that the air suspension fails at 5-7 years, absolutely disgusting standard of manufacture.
18 August 2025
Complain in proces.
17 August 2025
Expensive, however nice to get mini Valet and Car came back nice and clean.
14 August 2025
Good
14 August 2025
Fast efficient & informative.
14 August 2025
Work completed on time and friendly
14 August 2025
Very professional and kept me informed throughout
13 August 2025
Very helpful and professional staff.
13 August 2025
I needed my car back ASAP and they made sure it was done in a good time scale.
12 August 2025
Good dealership with nice friendly and knowledgeable staff.
10 August 2025
Very helpful when booking my car in.
10 August 2025
There were, unusually, a couple of issues but I will communicate these direct.
10 August 2025
Brilliant dealership with friendly staff, kept me up to date, received a video of the work they were carrying out. Very professional and a great experience overall
10 August 2025
Sarah kept me updated of progress and explained the options.
09 August 2025
Fast, efficient and excellent service
09 August 2025
Professional
09 August 2025
They did everything to my satisfaction
09 August 2025
A lovely welcome at reception. Professional and courteous contact from all who met me on the day.
09 August 2025
Because I was.
09 August 2025
Did exactly as promised
08 August 2025
Just a great level of service definitely an improvement on previous visits
08 August 2025
Work completed with great service and no issues.
08 August 2025
All good
08 August 2025
Rosa and Sam are always really helpful and kept me updated. Sam always replies to emails and queries quickly
08 August 2025
The young lady in charge of reception is extremely helpful and efficient. I have previously congratulated the branch director on her performance
07 August 2025
Superb service
07 August 2025
Would have given 5 but installing a map update took over 24 hours
07 August 2025
Efficient, informative and completed on time.
06 August 2025
Service was good/ok But I was there from 8.30 until closing time
05 August 2025
Great experience
05 August 2025
Answer as above.
05 August 2025
Efficient Polite As expected
04 August 2025
Smooth service, told me what needed to be done next
04 August 2025
no complaints
02 August 2025
Regular contact to let me know what was happening and nother call to say the car was ready
02 August 2025
Very professional service. Thank you
02 August 2025
Friendly and helpful staff, work on car completed in good time and it was returned immaculately washed
02 August 2025
Welcoming at the reception desk, no / little wait time. Very smooth process and excellent communication
02 August 2025
Kept updated and car was ready in time.
01 August 2025
Again easy to talk too very stress free.
01 August 2025
Prompt and efficient
01 August 2025
The overall service was excellent.
31 July 2025
All good
31 July 2025
Never a problem
31 July 2025
Sarah was extremely helpful and pleasant
30 July 2025
Well looked after by Rosa at Bury St Edmunds garage. All costs etc were explained in full.
30 July 2025
Any work is always carried out on time.
30 July 2025
As above. Rosa Heighes demonstrated a strong ability to listen to my needs and to provide relevant responses and solutions.
29 July 2025
Really good service, got the car back after its MOT in good time through the day, really good information about potentially taking out a service package on the car as got a quote, overall really happy
29 July 2025
Cris was incredibly polite and helpful, called me multiple times to update me on my car's progress, and even went out of his way to resolve an issue with a part that needed painting.
29 July 2025
as above
29 July 2025
Appointment carried out on time, in less than time expected.
28 July 2025
Information received was great, walk over video helpful.
26 July 2025
see above comment
25 July 2025
Very satisfied in every aspect . A very professional team who are a pleasure to deal with and who really care about client satisfaction .
25 July 2025
Very knowledgeable and polite.
25 July 2025
as above
23 July 2025
Very professional and welcoming service
23 July 2025
Simple and efficient and also went the extra mile to fix an issue with the car and replace an item that went missing
22 July 2025
Really simple booking, work done efficiently and collected car without fuss
22 July 2025
Fantastic Customer Service
20 July 2025
You feel looked after. Friendly service. Timely updates.
19 July 2025
Well looked after and kept informed
19 July 2025
My appointment was on time and the check was carried out quickly and efficiently. The staff were polite and helpful and they kindly gave my vehicle an exterior wash for no charge.
19 July 2025
The recall has not been completed successfully at this stage.
18 July 2025
The staff were most polite and helpful - and the driver who took us into town was on time too
18 July 2025
ease of booking, when the inspection was completed it was then explained what had been carried out.
18 July 2025
Effortless. Accommodated my courtesy car needs
17 July 2025
Service carried out quickly, battery charged as requested and car cleaned. Health check carried out
17 July 2025
As above
16 July 2025
Everything went as planned without a fuss.
16 July 2025
Amazing place with kind and helpful service and everything was done well and as quick as possible ????
15 July 2025
Great customer service and transparent costs.
15 July 2025
All staff I had interaction with were excellent.
15 July 2025
A very easy booking online service, good communication via email. Overall very satisfied with the service.
15 July 2025
As before
15 July 2025
Again very helpful and professional team.
13 July 2025
Knowledgeable and efficient people who explained everything in detail to me.
13 July 2025
As above
13 July 2025
Great service as always !
10 July 2025
Very satisfied Comments in previous answer apply
09 July 2025
Was quick and efficient, I thought I would have been there until At least lunc time
09 July 2025
I have explained above - very easy experience and quick warranty repair to our car with the staff extremely accommodating and helpful
09 July 2025
Anthony Keskerton is amazing
09 July 2025
Found the fault and fixed it, technician was very helpful
09 July 2025
Satisfied, excellent customer service.
07 July 2025
Overall service , quality of work by mechanics, reliable services.
06 July 2025
Met all my needs and expectations
06 July 2025
Very satisfied
06 July 2025
Ben was very rude and not helpful at all.When I escalated to his boss he didnt even ask why I felt dissatisfied. How to deal with customers is recommended.
05 July 2025
Helpful. Car service done promptly
04 July 2025
Would have thought 5 stars said it all
04 July 2025
You disconnected the battery i assume to replace the switch and in doing, you wiped my saved seat position. This is something you have frequently done to me and it makes me mad.
04 July 2025
As above
03 July 2025
Again, we have found the service we have been given as a very high standard
01 July 2025
Always found friendly knowledgeable staff and experience great customer service from my local BMW Center in Bury St Edmunds
01 July 2025
Tom was very helpful and friendly
17 September 2025
Felt at home